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1. Issue: Font does not appear like the sample in the listing, text can't be changed or a password is requested.

► File is open in a PDF viewer other than Adobe Reader. Download a fresh copy of the invitation from your download links(opening in another program will corrupt your formatting). Follow the Instructions in your downloads to ensure you open the file in Adobe Reader.


► The PDF files are being used on a smartphone or tablet. The PDF files must be used on a desktop or laptop with the full, free version of Adobe Reader (available for download for both MAC & PC at The Adobe Reader App will not work with the files.


► On your desktop or laptop, you have downloaded the Adobe Reader App from the MAC or Microsoft app store, not the full version of Adobe Reader. Ensure you download the full version of Adobe Reader from the link provided in your Instructions file in #1 or click on this link

2. Issue: Changes cannot be saved and file cannot be printed.

► The file is open in your web browser. If the file pops up in your web browser after download, save it to your computer and open it in Adobe Reader following the Instructions. 

3. Issue: Error message: “Adobe Reader could not open ‘’ because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded).”

► You are trying to open a zipped folder in Adobe Reader without first extracting the graphics from the zipped folder. Zipped folders end in .zip. You can read below about unzipping files under Downloading Files. 

 Didn't find your answer above? Additional Help is available here:

  Downloading your Files  

►​ Using Your Files in Adobe Reader  

► Printing


* If you can't find your answer in the above links or information, please email me at  I'm happy to help! *